The AI Tax Is Real. Use Design to Get Your Refund.

AI doesn’t just add work; it changes work in ways that are now empirically undeniable. The HBR article “AI Doesn’t Reduce Work—It Intensifies It” validates what I called the “AI Tax” nearly a year ago: AI increases the volume, velocity, […]

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Lenovo’s Qira is a Bet on Ambient, Cross-device AI—and on a New Kind of Operating System

Lenovo’s Qira announcement at CES 2026 is not just another assistant launch. With Qira, Lenovo stakes a claim for where personal computing is headed: away from app-hopping and prompt repetition, toward an ambient layer of intelligence that persists across devices, […]

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Enterprise AI World 2025 Notes from the Field: Evolving AI from Chatbots to Colleagues That Make An Impact

Enterprise AI World 2025, co-located with KMWorld 2025, offered a clear signal this year: the era of “drop a chatbot on the intranet and call it transformation” is over. The conversations shifted toward AI that sits inside real work—capturing tacit […]

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